Policies

The Canandaigua Lady is subject to cancellation due to high winds, weather related activity or any instance.

If passengers cancel or if the Canandaigua Lady cancels, we do not offer refunds but we will give you a rain check that does not expire. If you cancel the day of for a meal cruise without 24 hour notice or are a no show you will only be rain checked the excursion portion for the cruise.

The Canandaigua Lady is not responsible for any lost or stolen rain checks, gift certificates or excursion passes.

Online convenience fees are non-refundable.

Outside food and beverage is not permitted on the Canandaigua Lady.  Snacks and drinks are available for purchase.

The customer shall indemnify the Canandaigua Lady and any affiliates, their officers, shareholders, employees, agents or contractors and hold them harmless from any and all damages, liability, cost or expenses of any nature that may arise from or out of the event, including property damage, theft and personal injury.

 

Thank you for your understanding!